1. Overview
This Refund Policy explains how refunds are handled for Mawajib vendor subscriptions, platform access, and promotional listing services.
2. Vendor Subscription Payments
Vendor subscription payments provide access to the Mawajib vendor dashboard, shop/profile management, service listing tools, customer inquiries, chat, order management, notifications, and related platform features.
3. Refund Eligibility
Refunds may be considered only in limited cases, such as:
- Duplicate payment made by mistake.
- Technical issue preventing access to paid vendor features.
- Incorrect charge caused by a billing or system error.
4. Non-Refundable Cases
Refunds are generally not provided for:
- Change of mind after subscription activation.
- Failure to use the vendor panel after payment.
- Vendor account suspension due to policy violation.
- Promotional or featured listing services that have already started.
5. Cancellation
Vendors may request cancellation of future subscription renewals. Cancellation stops future billing but does not automatically refund the current active subscription period.
6. Refund Review Time
Approved refund requests may take several business days to process depending on the payment provider, card issuer, or bank.
7. How to Request a Refund
To request a refund review, please contact Mawajib support through our official website: https://www.mawajib.com. Include your account email, payment date, payment amount, and reason for the request.