1. Introduction
Mawajib is an event-services marketplace that helps users discover services and vendors for weddings, celebrations, corporate events, private gatherings and other occasions across the UAE.
This Privacy Policy applies to information processed through the Mawajib website, mobile application and related marketplace features.
By using Mawajib, you acknowledge that your information may be processed as described in this Privacy Policy and as permitted by applicable law.
2. Information We Collect
Depending on how you use Mawajib, we may collect information that you provide directly, information generated through your use of the platform, and information received from authentication or service providers.
- Account information such as your name, email address, profile photo, user identifier and sign-in method.
- Information you provide when communicating with vendors or using marketplace features such as requests, quotes, chats, saved services, follows, reviews or orders, where those features are available.
- Technical information such as IP address, browser type, device type, operating system, application version, log information and security-related events where collected by our systems or service providers.
- Information contained in communications or requests that you voluntarily submit through Mawajib.
- Payment or transaction-related information may be processed when payment functionality is used. Payment card details may be handled directly by our payment service providers rather than stored by Mawajib.
3. Account Authentication
Mawajib may support account authentication using email and password and third-party authentication providers such as Google or Apple.
Authentication providers may provide us with information required to identify and authenticate your account, such as your name, email address, profile information and provider-specific account identifier, subject to the provider settings and permissions you have given.
We use authentication information to establish your Mawajib account, maintain account security and provide authenticated features.
4. How We Use Personal Information
We use personal information only for legitimate purposes connected with operating, securing and improving Mawajib.
- Create and maintain your Mawajib account.
- Authenticate users and protect accounts against unauthorized access, fraud and abuse.
- Provide access to marketplace services, vendors and user features.
- Facilitate communications, service requests, quotes and other interactions that you initiate.
- Remember preferences such as language settings and other essential website preferences.
- Improve the functionality, performance, reliability and security of our website and application.
- Provide customer support and respond to enquiries.
- Comply with applicable legal obligations and respond to lawful requests.
- Protect the rights, property, safety and security of Mawajib, our users and our service providers.
5. Why We May Process Your Information
Depending on the circumstances, personal information may be processed because it is necessary to provide a service you request, perform or take steps toward a contract, comply with a legal obligation, protect legitimate interests, or because you have provided consent where consent is required.
Where processing is based on consent, you may withdraw consent where applicable. Withdrawal does not affect processing that occurred before withdrawal or processing that is otherwise permitted by law.
6. When We Share Information
We do not sell your personal information as a business practice.
We may share limited information where necessary to operate Mawajib, provide a service you requested, protect users, or comply with law.
- Vendors: information necessary to respond to an enquiry, request, quote, chat or service interaction that you initiate.
- Technology and infrastructure providers: service providers supporting hosting, authentication, databases, storage, communications, security and application operation.
- Payment service providers: where payment functionality is used.
- Professional advisers or authorities: where disclosure is required or permitted by applicable law.
- Business transactions: where reasonably necessary in connection with a merger, acquisition, restructuring, financing or transfer of relevant business assets, subject to applicable law.
7. Firebase and Technology Services
Mawajib uses technology services including Firebase and related Google Cloud services for functions such as authentication, data storage, application infrastructure and related platform functionality.
Information processed by these services is used to provide Mawajib functionality and protect the security and reliability of the platform.
Third-party providers may process information on our behalf in accordance with their contractual obligations and applicable law.
8. Vendor Interactions
Mawajib connects customers with independent service providers and vendors.
When you voluntarily contact or request a service from a vendor, information required to facilitate that interaction may be made available to the relevant vendor.
Vendor businesses are responsible for their own handling of personal information once information is provided to them for purposes outside Mawajib’s direct control. We encourage users to review the privacy practices of vendors where appropriate.
9. Cookies and Similar Technologies
Mawajib uses cookies and similar technologies that are necessary for the website to function securely and correctly.
These may include session cookies, security-related cookies and a language preference cookie used to remember whether you selected English or Arabic.
We may introduce additional cookies or analytics technologies in the future. Where required by law, we will provide appropriate information and controls for those technologies.
10. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.
These measures may include authentication controls, access restrictions, secure connections, session security, monitoring and appropriate infrastructure protections.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also protect their passwords, devices and account credentials.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account records, resolving disputes, preventing abuse, protecting security and complying with legal obligations.
When information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal, regulatory and legitimate business requirements.
12. International Processing
Some technology and service providers used by Mawajib may process information in countries outside the UAE.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data protection requirements.
13. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may have rights relating to your personal information, including the ability to request information about processing, correction of inaccurate information, deletion where applicable, restriction of processing in certain circumstances and objection to certain processing activities.
You may also contact us regarding questions about how your information is used or request assistance with your privacy rights.
14. Account Deletion Requests
You may request deletion of your Mawajib account or personal information by contacting us at support@mawajib.com.
We may need to verify your identity before processing a request. Some information may be retained where required by law, needed to establish or defend legal claims, prevent fraud or abuse, resolve disputes, or fulfill another lawful purpose.
15. Children and Young Users
Mawajib is an event-services marketplace and is not intended to encourage children to independently create accounts or provide personal information without appropriate involvement of a parent or guardian.
Where a child or young person uses Mawajib in connection with an event or service, parents or guardians should ensure that use of the platform is appropriate and permitted under applicable law.
If you believe that personal information has been provided by a child in circumstances that require action, please contact us at support@mawajib.com.
16. Third-Party Services and Links
Mawajib may contain links or integrations to third-party services, applications, websites or social platforms.
Those third parties operate under their own terms and privacy practices. Mawajib is not responsible for privacy practices outside our control.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The updated version will be published on this page with a revised “Last updated” date. Your continued use of Mawajib after an update means that the updated policy will apply to your future use to the extent permitted by law.
18. Contact Us
If you have questions about this Privacy Policy, your personal information or a privacy request, contact Mawajib using the details below.